How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches Feltuniverse Windows & Siding should get a fair and honest experience. If something went wrong, please tell us. This page shows how to make a complaint and what to expect afterward. It is a general template, not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience phoning or contacting Feltuniverse Windows & Siding
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Concern Is About a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed from it. Please understand that Feltuniverse Windows & Siding cannot settle contract disputes, refund money for a provider's work, handle warranty claims or make decisions for a provider.

Sending Your Complaint

Email contact@feltuniverse.world and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt of your complaint by email, usually within a few business days. We will look into what happened, which may involve contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, you can answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with contractors, a state or local contractor licensing board may be able to help too.

Contact

Email: contact@feltuniverse.world